Hey again everyone - wanted to touch base with a few updates
I wanna start with a look at last weekend; What was a great night for us attendance wise and monetarily still saw it's share of problems arise and I wanted to let all of you know a little bit about what’s going on with our facilities and operations.
Pub & Bistro. Our staff members have been working diligently through challenging situations. Last Friday evening, we experienced repeated malfunctions of our Toast point-of-sale computer system. On two occasions (7 pm and 8:30 pm), it inexplicably sent 20 previously filled “to go” orders to the kitchen.
On the first occasion, the kitchen staff prepared the majority of the orders before the computer glitch was recognized. With the crush of customers wanting to eat before Howl at the Moon, we got behind and had to pull bartenders from the Terrace to assist in the Pub & Bistro.
We are working with Toast to try to resolve the technical issues that continue to arise. We are also considering some operational changes to avoid a recurrence of the problems, including possibly going to reservation only on Friday nights to help manage the volume of customers. We are also looking into limiting the menu after 5pm on nights of events. We have also made the choice to add hot dogs and cold sandwiches and wraps to the lunch menu so that golfers can grab a quick bite between the 9th & 10th holes (when dogshack isn't open)
Clubhouse Pool. When we filled the pool at Memorial Day, we had water gushing from the drains in the newly constructed wall. The technician from Indiana Pools & Spa was scheduled to arrive and check for leaks on June 7. They did not show until June 14. To this point, they have been unable to pinpoint the leak(s). We are now taking the proactive step of having a second company come out to give us their opinion of the situation. Until the leaks are identified and repaired, we will be unable to open the pool. The fencing is nearly complete. The posts and entry gates are being fabricated and will be installed as soon as they are delivered.
Fitness Center. The new exercise equipment has been delivered and looks amazing. We await the installation of the key pad and locks by J & S Locksmith. We have also begun moving forward on the air conditioning unit and getting it fixed - as it provides the climate for the new facility. As a result we are having to replace the entire HVAC on the pro shop side of clubhouse. As soon as this work is complete (hopefully by the end of June), we will open the fitness center.
Golf Course. Before Father’s Day weekend, we were able to complete all work on the sand traps. There are some areas that are marked as Ground Under Repair. These are bunkers that we are eliminating to improve playability and ease maintenance at the golf course. We received 6 inches of rain on June 15-16. Unfortunately this amount of rain will cause the course to close and, when open, to operate with carts on paths only until we dry out again. Your cooperation with “Cart Path Only” instructions is appreciated. We’ve made such good progress with the condition of the golf course that we would hate to be set back by damage from carts driving where it is too wet. Due to the onslaught of rain, we have not been able to get any mowers into the rough yet to mow ( the equipment is getting stuck) and its been four days now. We plan to continue, as weather conditions allow, to shorten the tees, fairways and rough.We are generally pleased with the condition of the greens and appreciate everyone repairing their ball marks (and a couple others on each green if you see them).
The board, management and staff at The Golf Club at Eagle Point want to thank all who have volunteered and who have chosen to patronize the golf course, The Terrace, the Cabana Bar and the Eagle’s Nest. Your efforts and dollars spent at the Golf Club at Eagle Pointe make our community more attractive and help to keep demand for housing at Eagle Pointe, and our property values, at high levels.